Question 1

Do I need design skills to use Lineups?

Accepted Answer

Not at all! Lineups Design Assistant is built for people with no design experience. Simply pick a template, customize it with your brand colors and logo, and publish. Our auto-branding feature does the heavy lifting.

Question 2

How is Lineups different from Canva?

Accepted Answer

Canva is a design tool that takes some design skill and time to get exactly what you need. In Design Assistant, you won't find an editor where you drag and drop, resize, or align elements yourself. Another big difference: Design Assistant was built strictly for multifamily teams, so it includes things you'll never find in Canva — like a floorplans option.

Question 3

Can I use my own brand colors and logos?

Accepted Answer

Absolutely. When you or a member of our team sets up your brand, the app first tries to extract all the relevant brand information from your PDF brand guidelines. If no guidelines are available, we look at your website to create the initial brand profile. After that, just drop your logos, photos, and floorplans into a bucket and the app organizes everything for you. It's a beautiful thing.

Question 4

What formats can I create?

Accepted Answer

Create content for every platform: Instagram posts and stories, Facebook posts, print flyers, email headers, digital signage, and more. All from a single template.

Question 5

Can multiple team members use the same account?

Accepted Answer

On a paid plan, yes. Invite everyone who could benefit from your digital media — corporate, onsite teams, partners, agencies, photographers, and more. When it comes to your creative content, we want to make it easy for everyone to create on-brand designs so you have a consistent brand presence.

Question 6

Do you have a free trial?

Accepted Answer

Yes, we do. You can get started by creating a personal account. All you need is access to your brand guide (if you have one), plus your photos, logos, floorplans, and videos (if you have them). In about 5 minutes, you'll be ready to rock and roll.

Question 7

Can I publish directly to social media?

Accepted Answer

Yes. With our Social Planning and Publishing add-on, you can post directly to all the social networks in just a few clicks.

Question 8

What kind of support do you offer?

Accepted Answer

In the app, every user has a chat option with a real person. We even offer free video training sessions for teams. Support is where we really shine — if you're not happy, we're not happy.

Question 9

Can I import my existing designs?

Accepted Answer

Kind of. If you have existing designs, we can recreate them in the formats you need so they're responsive and brand-compliant. Or, if you have some design skills and want to build them in a modern design system, create a free account at Creatomate to get started.

Question 10

How much does Lineups cost?

Accepted Answer

I'd visit our pricing page for current pricing on everything we offer.

Question 11

Do most customers replace Canva, use Lineups alongside Canva, or use Lineups for a different workflow entirely?

Accepted Answer

Most customers replace Canva for their onsite users. At the corporate office, where teams have more design skills, they use Lineups when they need to generate content quickly and use Canva (or a similar tool) for one-off designs.

Question 12

How does the fair-housing-compliant copy and design layer work? Is it rules-based, template-based, AI guardrails, human review, or some mix?

Accepted Answer

Fair-housing compliance runs through two AI-powered gates that every design must pass. First, at copy generation: when the AI writes copy, it's instructed to produce fair-housing-compliant language from the start. Second, at final render: when the finished graphic or video is produced, it's reviewed for fair-housing compliance, grammar, and brand accuracy. The layer works as AI guardrails rather than hard rules — each audit surfaces its findings, and you decide whether to act on them or proceed as-is. On top of that, every design that gets posted has a final human approver.

Question 13

How can I export my designs?

Accepted Answer

Every design you create can be downloaded, or you can copy a shareable URL to send it out.

Question 14

How do you use AI in the design process?

Accepted Answer

It all starts with a solid brand profile, which is created during setup. Once we have a profile that captures your voice and tone, along with your important features and amenities, the copy we generate isn't just good — it's relevant to your brand. This applies to more than designs: it also powers social captions and even auto-generated alt text.

Question 15

How do I add my floorplans to my designs?

Accepted Answer

Easy. As long as you start from a floorplan design or reel, when you select a floorplan we add the floorplan metadata for you — name, beds, baths, and square footage. We'll even remove the background so it looks beautiful on a color background.

Question 16

Can I add QR codes to a design?

Accepted Answer

Yes. Since we already have your website URL and social accounts, you can pick one from a dropdown and we'll automatically add the QR code to your design. For a one-off QR code, you can always add the URL yourself.

Question 17

Can I add maps to a design?

Accepted Answer

Yes — and they look amazing because they use your brand colors. Just search for the location where you want to drop the pin, and we'll take care of the rest.

Question 18

Do you support music?

Accepted Answer

Yes. You won't find the licensed tracks that Meta offers, but you'll have a wide variety of music to choose from.

Question 19

Do you support carousels?

Accepted Answer

Yes — and they're so easy to design and work with. A carousel works like any other template; it's just much wider, so you can see how your content spans pages. When you're done, we'll slice the design into individual pages you can use for posting or printing.

Question 20

Can we design for print?

Accepted Answer

Yes. When you download a print design, it comes in PDF format.

Feature	Lineups	Canva
Auto-branding
Multifamily templates
Content planning
Social publishing
Unlimited users
Digital asset management
Background removal
Stock photos
Video creation
Print designs
Instagram feed embedding
Industry-specific AI

Simpler than Canva, quicker than making a cup of coffee

Set your brand once.
Every template adapts instantly.

Design Once.
Publish everywhere.

Responsive Design

One toolkit. Every finishing touch, built in.

AI Operator

Media Editor

DAM Media Drawer

Video Editor

Background Removal

Branded Maps

Carousel

Simplicity Meets Speed

One-stop shop

Brand Awareness

AI Coach

Simplicity at its Core

Stress-free social media management

And so much more...

Digital Asset Management

Mobile Uploads

Image Editing

Responsive Layouts

Background Removals

Stock Photos

Bookmarks

Amazing Support

Lineups vs. Canva

Lineups Blog

Why Simplicity Is the Smartest Design Strategy

Bring Your Own Designs with Creatomate

Brand Campaigns: Timing Is Everything

Frequently asked questions

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